20,000+
Customer Accounts Migrated
60%
Collection Time Reduced
99.5%
Billing Accuracy
Background
Manual billing and disconnected record-keeping made it difficult for the utility to track consumption accurately and collect revenue on time.
Challenges
-
Legacy Data Migration
-
Field Connectivity Gaps
-
Real-time Meilisearch-backed Search at Scale
Our Approach
1
Customer & Meter Data Migration
Consolidating legacy billing records into a single platform.
2
Billing Engine Build
Automated prepaid/postpaid billing cycles with configurable tariffs.
3
M-Pesa Integration
STK-push and paybill reconciliation for instant payment posting.
4
Rollout & Training
Onboarding billing officers and field technicians to the new system.
